Frequently Asked Questions

Link for all ticketleader tickets:
https://www.ticketleader.ca/events/detail/rolla-skate-sessions

Link to put in a promo code:
https://ticketleader.evenue.net/cgi-bin/ncommerce3/EVExecMacro?linkID=tktldr&evm=prmo&RSRC=&RDAT=&caller=PR

Do you do birthday parties? (e.g. 10-20 guests)
We love parties, and rollerskating is such a fun way to celebrate! Check out our Saturday skate events and purchase tickets for your group. More info: https://rollaskateclub.com/events/ and tickets at https://www.ticketleader.ca/events/detail/rolla-skate-sessions

Who do I contact to book out the venue for a private event?
We love parties, and we’re great at working with groups of all kinds to create an incredible, exhilarating and memorable experience for your guests! Please contact events@rollaskateclub.com with some details of your vision, and dates, and we would love to work with you. We generally offer Friday evenings for private events, but as we’re a 20,000 square foot facility, we recommend these for groups of 75 or more.

I want to book a team-bonding event, who do I contact and where do we get tickets?
For group outings, your best bet is to purchase tickets to a Saturday night rollerskating event! Find them here: https://www.ticketleader.ca/events/detail/rolla-skate-sessions
If you have more than 50 people attending, contact us for a presale code.
For smaller groups (20 or fewer), you can also inquire about a private rollerskating class for a more intimate experience (subject to availability).

Can I get a refund?
Tickets are not refundable with exceptions for clerical errors, COVID exposure, or compassionate reasons. 

All refunds are handled by our ticket agent TicketLeader. Please contact them at info@ticketleader.ca with your confirmation or order number if any. Tickets may not be re-sold.

Is the BC Vaccine Card required for entry?
Not currently.

Are masks mandatory for this venue?
Masks are optional for any event hosted in RollerLand. We respect all team members’ and guests’ personal choices.

Can I bring my own rollerskates?
Yes! Bringing your own rollerskates is perfect for every class or event. 

Can I bring my own rollerblades?
Yes! Rollerblades are welcome at all Rolla Events. For classes we teach quad rollerskating skills and rentals skates are included. 

Do you need to have experience rollerskating to attend?
Everyone is welcome to come and have fun skating! No prior experience required. Our On-Skate Ambassadors will help you get safely rolling. 

If you are interested in getting more confident on rollerskates before or after your event, check out our classes at www.rollaskateclub.com/classes 

Will you have “skate mates” / “skate helpers”/ Skating aids (those things you hold on to while you skate)
We do not supply skate mates. Our On-Skate Ambassadors will help you get rolling safely!

Do you offer protective gear?
We do have limited protective gear available free of charge at our events. We recommend bringing your own helmet for a good fit (bike helmets work great!). Children under 12 are REQUIRED to wear a helmet – please bring your own.
If you want to bring your own protective gear, we recommend wrist guards, knee pads, and helmet.

How do I get there / where do I park?
The Rollerland Building is at Hastings Park, aka the PNE, on North Renfrew Street at the intersection of Dundas. The best parking lot is just north of the building on North Renfrew at Gate 6. Check this link for week to week parking information and updates: www.rollaskateclub.com/parking

What should I wear?
There is no dress code for events or classes, however it is recommended that you wear something comfortable to move around in. Most of our events have themes, and on-theme attire or costumes are encouraged, but there is no tolerance for costumes deemed offensive, culturally appropriative, or generally in poor taste. 

Are outside food and drinks allowed?
No. Some events will have food and/or drink available, consult the event details.

Is the space accessible?
Yes! The accessible entrance is at the north side of the building. Check in with our front door staff to be welcomed at our accessible entrance. An accessible washroom is also provided. If guests using a mobility aid (e.g. walker, wheelchair)  wish to join the fun on the rink, understand that we cannot guarantee your safety from the actions of other skaters! We can accommodate you in our slow zones if you prefer, but you are welcome to choose the area that suits you best.

Will there be public access to bathrooms?
Yes! We have gender-neutral washrooms and an accessible washroom.

Is there a locker room or somewhere for me to store my items?
There is no coat check or shoe check at Rollerland. Cubbies are provided for shoes, bags etc. Please do not bring valuables with you.  A fanny pack or small cross-body bag is ideal for skating.

Can I get a deal for tickets for a group?
Contact us for groups >50 at events@rollaskateclub.com

What kind of wheels should I use?
The surface is buttery smooth polished concrete. All rollerskate wheels are super groovy here; you’ll enjoy an indoor or hybrid wheel. If you have no idea what any of this means, don’t sweat it, you’ll love it!

Where do I find information about upcoming events?
www.rollaskateclub.com/events

What is the minimum age for events?
Saturday Night Skate parties are 19+ unless noted otherwise on the website. For All Ages events, we recommend age 6 and up. Our smallest rental skate size is a Kids 10.


Rolla Skate Club has classes for kids, youth, and teens! Skaters 16+ are welcome to attend our regular adult classes. Learn more about our programming for young skaters at www.rollaskateclub.com and book your spot for our next skate semester.