Cancellation & Refund Policy
Rolla Skate Club requires 4 hours notice of cancellation for classes.
Late class cancels for in-person classes will be charged at the rate of the missed session. No shows will be charged at the rate of the missed session plus a $10 no show fee. Exceptions are listed in the COVID-19 policy, below.
Late class cancels for virtual classes will not be charged, but we do appreciate a heads up even if you’re not able to cancel through your member account. Repeated no shows will result in a $10 no show fee at management discretion.
We are unable to offer refunds on classes or memberships.
Workshops or Progressive Classes require 7 days notice from start date for cancellation. We are unable to offer refunds/credits on missed classes during Workshops and/or Progressives.
Event tickets and/or rentals sold through Rolla Skate Club are non refundable and are not transferable.
All skaters (or a legal guardian) will be required to sign our COVID-19 Release and Acknowledgement of Risk before entering the facility. In so doing, you agree not to come to the facility if:
- You have any of the following symptoms: Fever, Chills, New or worsening cough, Shortness of breath, New muscle aches or headache, Sore throat
- You have travelled outside of Canada within the last 14 days
- You have had close contact with a person who tested positive for COVID-19 in the last 14 days
If any of the above require you to cancel a class within the normal cancellation window, you will not be charged. Your safety and the safety of our other guests and staff are paramount.
You further agree to notify Rolla Skate Club management immediately if you believe that you are experiencing any symptoms of COVID-19 and/or if you have a suspected or diagnosed case of COVID-19.
Our COVID-19 Safety Plan has been developed following the guidance from WorkSafe BC. You can review and download the Safety Plan here. We will maintain a physical copy available on site for your review at any time and are happy to answer any questions you may have. Please direct them to hello @ rollaskateclub.com
Rolla monthly memberships auto-renew on the 1st of each month. To make changes or to cancel your membership you must email us 15 days before the start of the next calendar month.
There is a $10 admin fee for any membership downgrades on month-to-month memberships, and $25 for downgrades on long-term contracts.
There is a $25 admin fee for any membership payments 10 days past due.
Membership holds may be applied to your Rolla monthly membership for a minimum of one calendar month and a maximum of three calendar months per year for long-term memberships. The hold is applied from the 1st of the month to the last day of the calendar month. There is a $10 per month hold fee applied to all memberships on hold. This fee is waived if the hold is due to an injury or health condition and a doctors note is provided.
Month-to-month memberships may be cancelled with no penalty. Long-term memberships may be cancelled, subject to a cancellation fee equal to 50% of the tuition fee prorated to the remainder of the agreement.
Rolla Skate Club may take photographs of members and participants during classes or events to be used on social media or in email newsletters. Please contact us prior to attending lessons or events if you do not want your image shared.
Gender Inclusion Policy
Sport inclusion is a fundamental value for Rolla Skate Club and a True Sport principle. We also recognize that having a more diverse organization will only strengthen our sport. As a result, our organization is fully committed to providing a safe, supportive and respectful environment for all of our participants, members and staff regardless of any differences based on race, national or ethnic origin, colour, religion, age, sexual orientation, gender identity and expression, or disability. Read our full Gender Inclusion Policy Here.
Children at Class Policy
Your child/ren is/are welcome to accompany you to your Rolla class, provided that they can remain seated on the stage or in the seating area for the entire class duration. For insurance and safety reasons, children may not be in the skating area at any time, except to travel with you/a caregiver to the bathroom or stage area. No skating, scootering, biking etc. by children is allowed at Rolla Skate Club at any time. Our primary responsibility is to the safety and enjoyment of our Rolla customers, and your little people. If a child’s behaviour is disruptive to the class or skaters, we will ask you not to bring them to class in the future.