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Rolla Skate Club Policies

Cancellation Policy

Rolla Skate Club requires 4 hours notice of cancellation for classes. Late class cancels will be charged at the rate of the missed session. No shows will be charged at the rate of the missed session plus a $10 no show fee. We are unable to offer refunds on classes or memberships.

Workshops or Progressive Classes require 7 days notice from start date for cancellation. We are unable to offer refunds/credits on missed classes during Workshops and/or Progressives.

Event tickets and/or pre-rentals sold through Rolla Skate Club are non refundable and are not transferable.

Memberships Policy

Rolla monthly memberships auto-renew on the 1st of each month. To make changes or to cancel your membership you must email us 15 days before the start of the next calendar month.

There is a $10 admin fee for any membership downgrades on month-to-month memberships, and $25 for downgrades on long-term contracts.

There is a $25 admin fee for any membership payments 10 days past due.

Membership holds may be applied to your Rolla monthly membership for a minimum of one calendar month and a maximum of three calendar months per year for long-term memberships.  The hold is applied from the 1st of the month to the last day of the calendar month. There is a $10 per month hold fee applied to all memberships on hold. This fee is waived if the hold is due to an injury or health condition and a doctors note is provided.

Month-to-month memberships may be cancelled with no penalty. Long-term memberships may be cancelled, subject to a cancellation fee equal to 50% of the tuition fee prorated to the remainder of the agreement.

Privacy Policy

Rolla Skate Club is committed to protecting the privacy of its members.  We will never sell or share your information without your consent. Read our full Privacy Policy Here.

Image Policy

Rolla Skate Club may take photographs of members and participants during classes or events to be used on social media or in email newsletters. Please contact us prior to attending lessons or events if you do not want your image shared.

Gender Inclusion Policy

Sport inclusion is a fundamental value for Rolla Skate Club and a True Sport principle. We also recognize that having a more diverse organization will only strengthen our sport. As a result, our organization is fully committed to providing a safe, supportive and respectful environment for all of our participants, members and staff regardless of any differences based on race, national or ethnic origin, colour, religion, age, sexual orientation, gender identity and expression, or disability. Read our full Gender Inclusion Policy Here.

Children at Class Policy

Your child/ren is/are welcome to accompany you to your Rolla class, provided that they can remain seated on the stage or in the seating area for the entire class duration. For insurance and safety reasons, children may not be in the skating area at any time, except to travel with you/a caregiver to the bathroom or stage area. No skating, scootering, biking etc. by children is allowed at Rolla Skate Club at any time. Our primary responsibility is to the safety and enjoyment of our Rolla customers, and your little people.  If a child’s behaviour is disruptive to the class or skaters, we will ask you not to bring them to class in the future.